NZPCA Complaints Process - Receiving a Complaint

Handling Complaints at NZPCA

At NZPCA, we are committed to providing a safe, fair, and supportive environment for all our members. Sometimes issues arise, and when they do, concerns must be handled with care, respect, and confidentiality.

Key Points to Remember

• Start locally:

  • Complaints at the branch level should be sent to your Club DC.

  • If the complaint involves another club, forward it to your Area DC.

• Written Complaints Only: A written complaint is required before the process can begin.

• Confidentiality is Vital:

The party (Club or Area) dealing with the complaint must contact the individuals involved and advise them that a complaint has been received.

Share that they must not share the details publicly or discuss them outside the process.

Share that they must not seek evidence — if further information is needed, the Judiciary Committee will request it.

A response should come directly from the persons involved only. No supporting documents or statements from others are required, as these may breach confidentiality.

• Acknowledgement: All complaints are acknowledged within 48 hours.

• Judiciary Committee: A committee is formed within one week to review the case and ensure a fair process.

• Support is available: The NZPCA Chief Executive is available to guide at any stage.

• Timely resolution: Parties are heard within two weeks, with clear communication of outcomes and next steps.

• Sanctions: May range from an apology or formal warning to suspension of membership, depending on the severity of the issue.

Be kind. Everybody you meet is fighting a battle you know nothing about.